Privacy Policy

Welcome to Zooba Pay – Home Installment & Service Payment App (Zooba Pay). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and related services.

1. Information We Collect

We collect only the minimum information required to provide our services:

• Property Code, Username, and Password – used to verify your access to your registered home or apartment.
• Transaction Details – payment amount, date, method, and reference numbers for your records.
• Device Information – basic, non-identifiable data such as app version and device type to improve performance.

We do not collect personal data such as phone numbers, email addresses, or locations from app users.

2. How We Use Your Information

• Authenticate users and provide secure access to the Zooba Pay system.
• Process and record payments for installments and services.
• Display your payment history and status.
• Improve service reliability and performance.
• Send essential notifications such as payment confirmations or due reminders.

3. Payment Processing

All payments within Zooba Pay are securely processed by third-party payment gateways such as:

• FastPay
• FIB

In the future, Zooba Pay will support secure payment processing through trusted third-party gateways, including:

• AsiaPay
• ZainCash
• MasterCard
• Visa

Zooba Pay does not store or access your card details. Payment data is handled entirely by the respective gateway under their own security and compliance policies (e.g., PCI-DSS).

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or loss. Your credentials are encrypted and stored securely in our protected systems. Zooba Pay follows industry-standard encryption (e.g., SSL/TLS) for communication to ensure data security.

5. Data Retention

We retain transaction and account data only as long as required to:

• Maintain accurate payment records.
• Comply with legal and financial reporting obligations.

When data is no longer needed, it is securely deleted or anonymized.

6. Sharing of Information

We do not sell, trade, or rent users’ information. Information may be shared only with:

• Authorized third-party payment providers for processing your payments.
• Regulatory or legal authorities when required by law.

7. User Rights

You may:

• Request access to your data.
• Request correction of incorrect information.
• Request deletion of your account, subject to legal and financial record requirements.

Requests can be sent to info@zoobapayco.com.

8. Children’s Privacy

Zooba Pay is not intended for use by individuals under 18 years of age. We do not knowingly collect any data from minors. Zooba Pay also does not knowingly collect personal data from children under 13 (as per US COPPA) or under 16 (as per EU GDPR).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and app, and the “Last Updated” date will be revised accordingly.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Mobile: +9647702565555
• Email: info@zoobaco.com
• Website: www.zoobapay.com